1. General Policy

At Heep, we strive to provide a seamless and satisfying experience for our users, including both creators and subscribers. We take pride in offering a platform for creators to share their content with subscribers and for subscribers to access exclusive digital content. However, it's essential to understand our policy regarding cancellations and refunds:

2. Subscriptions

• No Refunds: We do not offer refunds for subscription purchases on Heep. Once you subscribe to a creator's content, you will have access to that content for the duration of your subscription, as specified during the purchase.

• Cancellation: We do not provide the option to cancel subscriptions before the end of their billing cycle. Subscriptions will continue until the billing period ends.

3. Purchases of Digital Content

• No Refunds: We do not offer refunds for purchases of digital content on Heep. When you buy digital content from a creator, you gain access to that content, and the purchase is considered final.

4. Exceptions

While we do not offer refunds or cancellations as a general policy, there may be specific situations where exceptions apply:

• Technical Issues: In the rare event of a technical issue that prevents you from accessing purchased content or using your subscription, please contact our support team. We will investigate and provide assistance on a case-by-case basis.

5. Contact Us

If you encounter any issues or have questions about your subscription or purchased content, please do not hesitate to contact our support team. We are here to assist you and address any concerns you may have.

6. Legal Disclaimer

This Cancellation and Refund Policy is subject to our Terms and Conditions and should be read in conjunction with them. It is important to understand and agree to our policies before using the Heep platform.

Please note that this policy is subject to change without notice, and it is your responsibility to review it periodically for any updates.